NM
Nomazizi M

1 reviews | Active since Aug 2020

26 Aug 2020, 05:39

Sanlam Sky kaak service.

Sanlan Sky is ***** together with its employees. I took a policy with sanlam sky and it was activated on the 6th of July and giving me a cooling period of 60 days to cancel should I not want the policy anymore so on the 14th of August I sent a cancelation form with a copy of my ID requesting for the 3 policies to be canceled and 1 stupid employee by the name of Bogadi Manzini rep**** saying they could not open the attachment witch was in PDF format then I called in on the 18th and I resent the cancelation form and 1 agent confirmed they received it and could open the cancelation form so it would be processed, on the 23rd of August they sent me confirmation of cancelation but now they are deducting my money when I told them I nolonger want the policy. Whatever you do don't take a policy with Sanlam Sky as they will make you feel kaak when you want to cancel with them.

0
Replies (4)
Sanlam
Sanlam's reply26 Aug 2020, 06:47
Official
Dear Nomazizi

We acknowledge receipt of your complaint and will refer it to the relevant department to investigate. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply26 Aug 2020, 11:22
Official
Dear Nomazizi

One of our consultants has tried calling you but were unable to reach you. They have confirmed that they require a copy of your bank statement and ID in order to process the refund. 

Kind regards,
Sanlam Client Relations
NM
Nomazizi M's update26 Aug 2020, 11:42
Reviewer Update
Hi. I did call back and spoke with Magnus Banda he assisted and I'm thankful for his lovely service, the issue has been resolved.
Sanlam
Sanlam's reply26 Aug 2020, 12:10
Official
Hi Nomazizi

Thank you for returning their call. I will inform the consultant as well. 

Kind regards,
Sanlam Client Relations