Sanlam Sky is the worst

I haven't received any feedback regarding my complaint. Yesterday I received a message that my claim will be assessed in 4 hours but it's going on 24 hours with no response from Sanlam Sky. There is no accountability from the consultants at fault nor am I getting any communication from my financial advisor. I am instead spending money on airtime calling and doing the follow ups on my own. This is by far the worst insurance company ever. It's been over a month since my brothers death and I can't even grieve in peace