1 reviews | Active since Sept 2019
Sanlam sky is offering bad service
I started a policy with sanlam sky a year ago, never received any complaints about money not going through. I recently got a better deal so I decided to cancel my policy, made the call and that's where the problem started. The agents tell you different stories as I was supposed to get some money back from them, every time I fill in a form and submit there's something else that's missing and at the end I don't receive the full amount because apparently my first debit order bounced... I was never told this meaning if I had to claim 20 years from now they would have given me problems and now I am told to submit a querry form and guess what? They no longer answer my emails. I honestly think they are ripping us off and people should know about their service.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was escalated yesterday to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was escalated yesterday to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations