KT
Kathleen T

1 reviews | Active since Sept 2018

30 Oct 2018, 10:52

Sanlam Sky Investment STILL not paying 3 months later

Now I have been more than patient and more than flexible but when it takes you two months going on three months to finish a claim, Istart to wonder what Sanlam is really about!

For almost 3 months I've been enquiring my policy with half of sanlam sky members saying it will be paid, when??? Probably at the second coming because the other half say we are not sure!

How difficult is it to solve this? You have all the details including others you had me go find, documentation upon documentation and STILL nothing! The policy has matured, it had been audited and was ready to pay and still nothing, everything Sanlam Sky asked for was sent through and still nothing, do you know how much airtime you consume just to give me the run around, how much data just to to put things on halt AGAIN for the love of God none of you even do follow ups so what, must the policy money stay with you, then you can lie and say I didn't make a claim?

You guys are shady and annoying me, get things done FASTER or at best put someone who knows what they are doing unless your business is to give the run around when it's pay day

0
Replies (12)
Sanlam
Sanlam's reply30 Oct 2018, 12:42
Official
Dear Kathleen Thompson

We acknowledge receipt of your complaint and will arrange for further investigation.

Please accept our apology for the inconvenience caused.
 
Kind Regards
Client Relations
KT
Kathleen T's update30 Oct 2018, 12:47
Reviewer Update
You have been saying that for 3 months now! I don't believe you anymore
Sanlam
Sanlam's reply30 Oct 2018, 14:01
Official

Dear Kathleen Thompson

We take note of your comment. This is unfortunate to hear,we will forward your comment to Sanlam Sky.

Regards

Client relations

KT
Kathleen T's update30 Oct 2018, 14:30
Reviewer Update
Thank you
KT
Kathleen T's update30 Oct 2018, 14:30
Reviewer Update
Thank you
Sanlam
Sanlam's reply30 Oct 2018, 15:15
Official

Good day Kathleen

A representative tried contacting you telephonically on the number provided and could not get hold of you. He confirm he left a voicemail.

Kind Regards,

Client Relations

KT
Kathleen T's update30 Oct 2018, 15:41
Reviewer Update
He got a hold of me and we spoke, I also called back and spoke to one of the agents who helped me
Sanlam
Sanlam's reply31 Oct 2018, 08:51
Official
Dear Kathleen 
Thank you for your time and effort taken to voice your dissatisfaction with our office. 
As per your discussion with our consultant the matter has been resolved.

Kind Regards,
Client Relations
KT
Kathleen T's update31 Oct 2018, 12:41
Reviewer Update
No, the problem has not been resolved just yet... I was told to wait until Thursday which is tomorrow 1st November 2018, nothing has been solved or resolved!
Sanlam
Sanlam's reply31 Oct 2018, 14:20
Official
We take note of your comment. 
Regards
Client Relations
KT
Kathleen T's update01 Nov 2018, 10:47
Reviewer Update
The matter has officially been resolved today, thank you to Rudi who helped me
Sanlam
Sanlam's reply01 Nov 2018, 13:45
Official
Thank you for the confirmation.


Regards,
Client Relations