Sanlam Sky insensitive service

<p>I filled in and filed for a funeral claim with Sanlam sky on Friday the 31/03/2017. To which they came back to me on Monday 03/04/2017 telling me that they have recieved my claim and are assessing it. Problem came when I recieved the second sms stating that my vlaim has been sent to their auditors for further assessment and they will get back to me within 5days. To which it raised concerns to me saying within 5 days means it can be in 5days which will be Friday and we have a funeral to plan and burial arrangements to make to which waiting for that long does not make sense to me. When I joined the policy this was not explained to me as it now makes me angry it easily mean that the pay can reflect on my side on Monday after the funeral to which I wont have use for it then.<br />However to ease my concerns and worries I called Sanlam Sky and spoke to Thato Ngwena who really tried explaining the process andd said something about ***** and what not He further told me he is escalleting and by doing so my claim will be reviewed and all will be well to which I told him I need a time frame and a feedback and he told me He cannot give a feedback he is just gonna wait for claims department to come to him and he will come back to me <br />4 hours later I callef again as this did not make sense to me at all and as I was now worried as to what we gonna do to make ends meet as now Sanlam is giving me stress ontop of the pain I am going through.<br />I then spoke to Madikeledi and She told me that she can see that Thato has escalated but the claims department has not responded as yet so I must wait to which I refused. As I believe that a funeral claim should be treated with urgency. I then demanded to speak to 1 of her superiors Sindy Rampedi came to the phone and told me the story of how she understands my frustrations and said something about waiting 21days if we escalate or something to which I did not want to hear so in that case she then said she will walk to the claims department to find out and will get back to me in 10minutes time to which she did not I then called her back after an hour of not coming back to me and she told she tried calling me and my phone went to viice mail I don't understand as my phone was on the whole time . She then proceeded and told me that yes I have to wait the 5 days as it is a procedure they have to follow and that made me very upset. She said it might be less day but that does not mean it will not be 5 days. I have my whole family ensured under Sanlam Sky to which all the emotional stress I am faced with now is not acceptable I told her so does this mean should something like this happen to me then my kids wont know what to do and will be left under so much stress. I joined a funeral cover so that I dont have to stress should I be faced with such a situation and now I find myself in such a situation. Sindi told there is nothing they can do for me to speed up the claim process so I unfortunately have to wait I am not happy at all with her response and the procedure they have in place as it does not help me. So Samlam sky is bery inconsiderate and insensitive. And there is nothing as upsetting as being made to look *********** when you made a plan for the future. I regret taking a plan with sanlam sky.</p>