Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

31 Jul 2023, 12:45

Sanlam sky-Icover

i logged a complaint below only for Sanlam to call me nd tell me they have no access to Sanlam sky cover system, who must have access, me?

you have got to resolve this i need to pay for staff, please!!!!!

i have just received an SMS telling me that you guys are experiencing it issues which might take 5days, How am I supposed to bury my grandmother? please sort out this claim assap .dont tell me about IT,ive paid this policy for years not for you come here and tell me about technical issue,sort it out .

0
Replies (5)
Sanlam
Sanlam's reply31 Jul 2023, 12:56
Official
 Good day Sheena
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply01 Aug 2023, 11:34
Official
Good day Sheena

This is to confirm that you have been contacted and feedback was provided to you.  
 Regards
 Sanlam Client Care
's update01 Aug 2023, 11:53
Reviewer Update
Guys nothing was resolved,you asked for more docs i sent thought yesterday,only for you to send me an SMS saying that you are still experiencing IT errors.


also no one called, I called and sat on the waiting line for 30min,

call me back and tell me when this claim will pay out. also why have you not removed the deceased from the premium you took today??

Please this is unacceptable

and stop sending that annoying sms saying you will review the claim in 4 hrs. because it's been over 48hrs now ..
Sanlam
Sanlam's reply01 Aug 2023, 12:43
Official
We have relayed your message to Sanlam SKY.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply02 Aug 2023, 12:45
Official
Good day Sheena
We have received confirmation that you have been contacted via email and feedback was provided to you.
  Regards
 Sanlam Client Care