HG
Howard G

1 reviews | Active since Feb 2016

16 Jun 2021, 09:00

Sanlam Sky I Cover

I would not recommend Sanlam Sky Funeral Policy.

I recently had to claim for the death of my Mother.

They do not keep you updated with the progress of the claim.

Their claim form is ambiguous, which led to a 2 week delay in the payment of my claim.

They called me the day before my mother's funeral to say that they could not pay because of this ambiguity on the form.

I'm still awaiting payment.

0
Replies (2)
Sanlam
Sanlam's reply16 Jun 2021, 09:14
Official
Dear Howard

We acknowledge receipt of your complaint . Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations 
Sanlam
Sanlam's reply18 Jun 2021, 09:00
Official
Dear Howard

We were informed that our consultant  made contact with you and that it was taken up further with management. 

Regards,
Sanlam Client Relations