Sanlam sky has poor service

I am beyond disappointed by the handling of the current death claim in my policy. I submitted the claim with Sanlam Sky last week Thursday 12/062025 and 6 days later I have no idea what is going on with my claim. I have been calling numerous times and I'm being told to wait they are verifying bank details or the claims department is finalising. Sanlam advertises that claims are paid out in 4-48 hours and now it's an entire week. Funerals are not done on credit so how must I make the funeral arrangements? Insurance companies are ****mers just awaiting peoples money and when it's time to pay out we get the run around. The funeral is in 2 days and tell me how are we going to pay if such a big insurance company is competent!