Sanlam Sky has poor customer care

Item: Sanlam
Rating: 1
Author: Nobukhosi M

This is for Sanlam Sky. I cancelled my policy in June 2025, sent the cancellation form which you guys acknowledged but you still keep debiting my account. I made a call to enquire and was promised that I will receive a call from cancellations dept. It’s been a month and no call recieved!

Helpful (0)

Replies (2)

Sanlam's replyOfficial

10 Sept 2025, 07:25

Good morning, Nobukhosi

We apologise for your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Sanlam's reply10 Sept 2025, 07:25

Official

Good morning, Nobukhosi

We apologise for your poor service experience and have arranged for assistance from the responsible team.

Regards
Sanlam Client Care

Sanlam's replyOfficial

10 Sept 2025, 10:21

Hello Nobukhosi

We have received feedback that an email has been sent to you and that the matter is receiving attention.

Regards
Sanlam Client Care

Sanlam's reply10 Sept 2025, 10:21

Official

Hello Nobukhosi

We have received feedback that an email has been sent to you and that the matter is receiving attention.

Regards
Sanlam Client Care