Sanlam Sky funeral claim

Don't ever take out a funeral policy with Sanlam Sky. Their service is pathetic!! I've put in a claim just to receive a message that my claim has been sent to the auditors for futher assessment and they will get back to me within 5 working days, which means I have to make other plan to get money because the "policy" will only pay out after the funeral has taken place. The damn agents are all *********** and can't give any clear reasons as to why the claim has to be sent to auditors. The manager was supposed to phone me back which never happened. This while i made sure to pay my premiums ON TIME .Now there is all this nonsense when it's payout time. I don't recommend anyone to take out a policy with them! Grieving and then still have to stress and worry about money while you "thought" you were sorted because you have SANLAM! PATHETIC SERVICE is actually an understatement