Sanlam Sky Delays with payouts

I have exhausted all means on getting my payout with Sanlam Sky, I cancelled and send an encashment form on 15/06/2022, it is as if I'm getting punished for inquiring on the payout everyday. Unexplained delays from their side to having my calls dropped whilst inquiring, From the on June 20 they told me the matter is with SARS and should be settled in a week. but yesterday I was told the file only went to SARS on Monday 04/07. They told me about an option form that needs to be submitted only last week Friday, even then because I inquired, they don't give feedback If you don't ask. It is like an intentional delay just for spite. Premium went off end of June even after cancelling. I sent and email to their arbitrator and complaints, and auto response promised a detailed response within 1 working day. Have not heard from them since, They just don’t seem to care about the client when it suits them.