SANLAM SKY CLIENT CARE SERVICES

I CALLED SANLAM SKY CLIENT CARE SERVICES.I ASKED FOR A PREMIUM REFUND ON MY POLICY ON 13/07/2023 UNTIL TODAY I HAVE NOT RECEIVED IT. THE CONSULTNT I SPOKE TO 1ST ASKED THAT I SEND A CANCELATION FORM AND WRITE THAT I NEED A REFUND AND ATTACH BANK STATEMENTS OF WHICH I DID STILL NOTHIN. I THEN CALLED AGAIN LAST WEEK ANOTHER CONSULTANT SAID I WOULD RECIEVE IT. I ONLY RECEIVE A CANCELLATION LETTER. I THEN CALLED YESTERDATY 24/7/2023 .THE LADY CONSULTANT SAID I WAS SUPPOSED TO COMPLETE A REFUND FORM .I THEN ASKED HER TO EMAIL IT TO ME TILL NOW I HAVENT RECEIVED THE FORM. I WANT MY REFUND