Sanlam Sky claims Team

This year i was supposed to receive my cash bonus back onto my account , i sent the necessary documents to Sanlam on the 4th of this month then i emailed them later that day i received a msg saying that they have received my things and my claim will take no longer than 5 working days. Last week i was awaiting for the money but nothing so today i called and asked about my claim the lady that answerd the fone on the Sanlam sky side told me that they have paid me up and the money was gna reflect on my account not later than 3 o'clock even now i have not seen a cent in my Account. M so so ****ed coz i had plans about this money