Sanlam Sky - Claim not processed

<p>I would like to complain about the horrible service recieved from sanlam sky. Made a claim on the 18th of Jan 2017 on my 2 education policies to which no communication was recieved from their end to say Thank you Ms Moloyi you claims have been recieved and will be processed shortly or anythung like that.</p> <p> </p> <p>I made a follow up a day later to which I was told they have not recieved my claims but will come back to me in an hours time after checking what the problem is I waited 4days.</p> <p>Today at 08:05am I called again and spoke to a lady named Madikeledi who told me the same thing to which I decided to resend my claim and she said she has not received anything and will come back to me in an hours time 5hours later she had not, I had to call back to which she told me she is waiting on her team leader to confirm recieving the email and then said I must speak to her.The team leader Amanda Mabusela told She sees my email but cannot access it and promised to call me in an hours time to be exact 14h15 to which she did not when I called 15 minutes later to which the first consultant plac3d me on hold for 20minutes I later spoke to a ladyname Gugu who practically lost her temper when I requested to speak to Her supervisor to which Amanda came to the call and told me my claim was processed today, but when I told her I have not recieved any confirmation on my side telling me that my claim has been processed in a form of an sms or an email she also lost her temper to which at the moment I only have her word that my claims are being processed but have not recieved any confirmation and I fail to understand how do they process my claims without sending me a message of some sort as the client that they are processing my claims.</p>