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Sizwe K

1 reviews | Active since Apr 2014

10 Jul 2025, 14:27

Sanlam Sky cancellation of policy

Sanlam Sky does not want to cancel my policy I have with them. I cancelled it from 15 January 2025 since they have not cancel my policy.

0
Replies (6)
Sanlam
Sanlam's reply10 Jul 2025, 14:30
Official
Good afternoon, Sizwe

We apologise for your service experience.

Please send us a private reply with your ID or policy number.

On receipt of this information, we will escalate the matter for assistance.  
 
Kindly note that we will use the information you provide only to assist you with this matter.
 
Regards
Sanlam Client Care
SK
Sizwe K's update10 Jul 2025, 14:33
Reviewer Update
SG***8
Sanlam
Sanlam's reply10 Jul 2025, 14:51
Official
Hello Sizwe

Thank you for providing us with the information. We have referred the matter to the relevant department for assistance. 

Regards
Sanlam Client Care
Sanlam
Sanlam's reply11 Jul 2025, 14:04
Official
Hello Sizwe

We have received notification that Sanlam Sky has been in touch with you via email. Please respond to the email for further assistance. 

Regards
Sanlam Client Care 
SK
Sizwe K's update26 Jul 2025, 14:20
Reviewer Update
Good Afternoon.

I would like to thank Penny Cellere for all the assistance I got. My issue is resolved as from today and I got my money back from January 2025. I really extend my appreciation to Penny and her team with all help I got.

Thank you
Sanlam
Sanlam's reply27 Jul 2025, 10:24
Official
Good day Sizwe

Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant. 

Regards
Sanlam Client Care