Sanlam Sky after 14 good days fail to pay the claim or communicate...

if there was a zero star i would put it ....i am so dissapointed my mother joined Sanlam in 80s if not before! her mother passed away on the 15/08/2021 she putted a claim on the 16th/08/2021 until this date no money no communication or whatsoever ...had to make means to burry with loan sharks as Sanlam just turn a blind eye on the policy that she has been paying more than 30 years ..u have lost a client after so many years of being loyal client to you this is what she get in return someone must attend this urgently as she need to pay off her debts as its we approaching September already ..what happened to 48 workings hours claim???? what happened to keep the client informed ??/ please process this urgently as we taking this with ombudsman 14 days has passed ....im wondering if should i keep my life insurance and funeral plan with you guys as my kids with suffer when im dead