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Lucinda C

1 reviews | Active since Oct 2020

12 Sept 2022, 14:51

Sanlam sky

Sanlam sky still waiting on to reinstate my policy,you were at fault with ur communication

0
Replies (11)
Sanlam
Sanlam's reply12 Sept 2022, 15:14
Official
Good day Lucinda

We are following up on the complaint submitted on  7 September 2022.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply12 Sept 2022, 15:40
Official
Good day Lucinda

We have received confirmation that a consultant has contacted you to acknowledge the complaint. Sanlam SKY will be assisting you further.

Regards
Sanlam Client Care
LC
Lucinda C's update12 Sept 2022, 20:59
Reviewer Update
For 6 years I was loyal payer, and this is how I get treated not contacting me n letter was send **** man some one didn't do their dam job
I want you to reinstate my policy!!!!!!!I'm angry disappointed, if I had never call u guys i would've never known.. I'm so angrrryyyyy
Sanlam
Sanlam's reply14 Sept 2022, 10:37
Official
 Good day Lucinda

The consultant from Sanlam SKY has tried to call you again but there was no answer. An email has been sent providing you with feedback. Please respond to the email.

Regards
Sanlam Client Care 
LC
Lucinda C's update15 Sept 2022, 07:25
Reviewer Update
Hi haven't received any emails ..just one to say yo busy with the investigation.. Pls provide me with a contact nr to the person who is handling this matter.
LC
Lucinda C's update15 Sept 2022, 07:27
Reviewer Update
Can you send me the number who I have to call so that I can know what steps I have to take further regarding this matter
LC
Lucinda C's update15 Sept 2022, 11:07
Reviewer Update
I'm still waiting
Sanlam
Sanlam's reply15 Sept 2022, 14:20
Official
Good day Lucinda

The consultant from Sanlam SKY has tried to call you again but there is still no answer. An email has been sent providing you with feedback.

Regards
Sanlam Client Care 
LC
Lucinda C's update15 Sept 2022, 20:36
Reviewer Update
This the last email i got fr sanlam sky 3days ago
Dear Sir/ Madam

Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.

It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.

Kind regards.

Sanlam Sky Complaints department

LC
Lucinda C's update15 Sept 2022, 20:37
Reviewer Update
No new emails no callls i received
Sanlam
Sanlam's reply16 Sept 2022, 08:37
Official
Good day Lucinda

We have responded to you via private message.

Regards
Sanlam Client Care