Sanlam Sky

I have made a death claim on my policy and have not skipped any payment What Sanlam Sky has done and continue to do to me is totally unacceptable. My claim was taken to validation without being told. It was then taken again for further investigation in by doing so, they called the family members even the mother of the deceased and asked her questions regarding my claim and that’s on the Friday and the funeral is on Saturday. Sanlam Sky never told nor communicated with me about validation. I kept calling them over and over again till they said to me that I’ll have to wait 5 to 7 working days for the outcomes. They didn’t give me the reason of why they decided to not to pay within 24-48 hours.... Imagine waiting for money to do the funeral and then Sanlam decided to put it for further investigation without my knowledge. If I did not make any follow up, how else will I know that my policy is taken for further investigation???? Why then call the mother of the deceased and the siblings to ask questions about me, their family history and their affordability????? Who does that? When I covered my cousin and took double cover,Sanlam did not even call to ask questions that you are asking now yet when you had to claim then that’s when you became flexible to ask questions. It was nice collecting premiums on my salary slip yet when you have to make a payment, they it’s not the hustle-free process!!! I have to ran after Sanlam now. They don’t even have the decency to be transparent to me as their paying client. Yes they paid the first claim then decided to further investigate my 2nd claim. Why did Sanlam not validate when I took the policy back then????

I won’t let this matter rest easy, I’ll be taking legal actions against Sanlam.Imagine having a funeral yet your claim will be processed after 5-7 days after their validation and investigation..... in the midst of everything, the deceased family is contacted to ask about me as well as my relations to them. Instead of mourning and getting closure for the family, they have to be called and be put on a corner to answer the consultant who spoke to the deceased mother and all her children as well as extended family in time of mourning......

I’m so disappointed, angry and too much frustrated about all this...

I regret ever making business with you. I want nothing to do with ASSUPOL. I wish I could cancel and break all ties with ASSUPOL for the way they handled my claim...... ASSUPOL is SELFISH, INCONSIDERATE AND DISAPPOINTING