Sanlam Sky

I have a policy with Sanlam which I took willingly and another that was taken **********ly on my name which I cancelled in November 2018. I was asked to fill and email cancellation forms and affidavits so that the documents be sent for investigation and I was told that its a process that would take abour 6 to 8 weeks. The call center consultant said that the policy premium will be stopped immediately and that did not happened.

I then called sanlam last week Thursday trying to find out how far are they with the case and obviously refunding my money. The call center lady said she will revert back to me and indeed she later did so.

She said she had to contact the person handling the case. However they say the have misplaced the documents hence there has not been any correspondence from their side regarding this matter.

Prior to the disgruntling finding, I had called them numerous times and they would just say the case is still under investigation and I will be contacted as soon as possible.