Sanlam Sky

I put a claim in on the 27 June 2023. Today is the 11 July 2023. And still I await a call from them. If I did not call them I would not of heard from them. Someone was supposed to call me back today. I'm still waiting. After them giving me incorrect information regarding my claim. I think they just stall everything not to pay out. I have had this policy for over 25 years and this is the service i get.. I'm not happy