VS
Victor S
1 reviews | Active since Dec 2022
08 Nov 2024, 15:02
Sanlam sit service
Was not expecting this kind of service from Sanlam, I have been trying to contact your client service centre and the lines are forever busy and nobody answers the calls. I have also sent countless emails with no response as I have been trying to follow up on a provident fund claim.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
08 Nov 2024, 15:05Good day Victor
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply08 Nov 2024, 15:05
Official
Good day Victor
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
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Victor S's updateReviewer Update
08 Nov 2024, 15:55When will I get a response from you guys.
VS
Victor S's update08 Nov 2024, 15:55
Reviewer Update
When will I get a response from you guys.
Sanlam's replyOfficial
08 Nov 2024, 16:22Hello Victor
We are not able to answer your question.
Sanlam Corporate will contact you once they have looked into the matter.
Kindly note that they handle escalations in the order that they receive it.
Regards
Sanlam Client Care
We are not able to answer your question.
Sanlam Corporate will contact you once they have looked into the matter.
Kindly note that they handle escalations in the order that they receive it.
Regards
Sanlam Client Care
Sanlam's reply08 Nov 2024, 16:22
Official
Hello Victor
We are not able to answer your question.
Sanlam Corporate will contact you once they have looked into the matter.
Kindly note that they handle escalations in the order that they receive it.
Regards
Sanlam Client Care
We are not able to answer your question.
Sanlam Corporate will contact you once they have looked into the matter.
Kindly note that they handle escalations in the order that they receive it.
Regards
Sanlam Client Care
VS
Victor S's updateReviewer Update
11 Nov 2024, 13:25Still no response to this day. Deeply disappointed with the quality of the service.
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Victor S's update11 Nov 2024, 13:25
Reviewer Update
Still no response to this day. Deeply disappointed with the quality of the service.
Sanlam's replyOfficial
11 Nov 2024, 13:37Hello Victor
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply11 Nov 2024, 13:37
Official
Hello Victor
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Nov 2024, 12:42Hello Victor
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply15 Nov 2024, 12:42
Official
Hello Victor
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care