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Popez P

1 reviews | Active since Oct 2016

01 Jul 2023, 12:25

SANLAM 👎👎 should be out of business

I have been trying to do a tax free transfer out of Sanlam since 30 May 2023. If there is a service provider that you need to stay away from, is this one. I have been given the run arounds, you call them, you speak to their useless staff, same with the emails they send. I am fed up with their below standard service, all I need now is for my money to be transferred to Allan Gray.

0
Replies (4)
Sanlam
Sanlam's reply03 Jul 2023, 07:39
Official
Good day Popez

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply03 Jul 2023, 13:12
Official
Good day Popez

We have received confirmation that you have been contacted and is being assisted.

Regards
Sanlam Client Care

 
PP
Popez P's update21 Jul 2023, 09:32
Reviewer Update
The transaction is sorted out, it would be great if this can be dealt with internally - the lack of training on your staff. Every time someone wants things done, they have to broadcast it, can't you fix the issue from the root? Knowledge sharing between the people you assign to fix online reviews and the staff that we deal with when we email and call you guys.
Sanlam
Sanlam's reply21 Jul 2023, 09:49
Official
Good morning Popez

Thank you so much for the feedback.  It has been shared with all parties involved.

Regards
Sanlam Client Care