SVdM
Sean Van der Merwe
1 reviews | Active since Dec 2024
30 Dec 2024, 08:31
Sanlam shocking service
I have been trying for weeks to sort out my access to my investments via the Sanlam App or website. I downloaded statements in August 2024 but now it appears I do not exist in their system. I have spoken to 5 call cebtre agents who cannot resolve the problem. They always promise to escalate the problem or get a supervisor to call but their promises never materialize.
They do not respond to emails or the whatsapp channel.
If this wasn't my life savings it would be an absolute joke - their service is so shocking!
Perhaps this review may illicit a response from the otherwise non-responsive Sanlam.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
30 Dec 2024, 08:40Good day Sean
Thank you for reaching out to us.
Please send us with an indication of the type of policy you have with us, as well as the policy number privately.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Thank you for reaching out to us.
Please send us with an indication of the type of policy you have with us, as well as the policy number privately.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply30 Dec 2024, 08:40
Official
Good day Sean
Thank you for reaching out to us.
Please send us with an indication of the type of policy you have with us, as well as the policy number privately.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Thank you for reaching out to us.
Please send us with an indication of the type of policy you have with us, as well as the policy number privately.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
30 Dec 2024, 10:02Hello Sean
We apologise for your service experience and have requested Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply30 Dec 2024, 10:02
Official
Hello Sean
We apologise for your service experience and have requested Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested Sanlam Corporate to look into the matter and contact you.
Regards
Sanlam Client Care
SVdM
Sean Van der Merwe's updateReviewer Update
31 Dec 2024, 09:42Surprise surprise! After being promised a call back yesterday, still nothing from Sanlam! I called and whatsapped a few times myself but wasted my time as neither channel responds. Sanlam does not take clients seriously!
SVdM
Sean Van der Merwe's update31 Dec 2024, 09:42
Reviewer Update
Surprise surprise! After being promised a call back yesterday, still nothing from Sanlam! I called and whatsapped a few times myself but wasted my time as neither channel responds. Sanlam does not take clients seriously!
Sanlam's replyOfficial
31 Dec 2024, 09:57Hello Sean
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply31 Dec 2024, 09:57
Official
Hello Sean
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
SVdM
Sean Van der Merwe's updateReviewer Update
31 Dec 2024, 10:13Even your follow up is not waking anybody up?
SVdM
Sean Van der Merwe's update31 Dec 2024, 10:13
Reviewer Update
Even your follow up is not waking anybody up?
Sanlam's replyOfficial
31 Dec 2024, 10:19Hello Sean
We have received feedback that Sanlam Corporate is struggling to get hold of you telephonically.
Please provide us with an alternative contact number, or an indication of the time of day most convenient for you to receive a call from them.
Regards
Sanlam Client Centre
We have received feedback that Sanlam Corporate is struggling to get hold of you telephonically.
Please provide us with an alternative contact number, or an indication of the time of day most convenient for you to receive a call from them.
Regards
Sanlam Client Centre
Sanlam's reply31 Dec 2024, 10:19
Official
Hello Sean
We have received feedback that Sanlam Corporate is struggling to get hold of you telephonically.
Please provide us with an alternative contact number, or an indication of the time of day most convenient for you to receive a call from them.
Regards
Sanlam Client Centre
We have received feedback that Sanlam Corporate is struggling to get hold of you telephonically.
Please provide us with an alternative contact number, or an indication of the time of day most convenient for you to receive a call from them.
Regards
Sanlam Client Centre
Sanlam's replyOfficial
31 Dec 2024, 11:53Hello again, Sean
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply31 Dec 2024, 11:53
Official
Hello again, Sean
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care
We have relayed the message to Sanlam Corporate.
Regards
Sanlam Client Care