Sanlam , shame on you.

I have been with sanlam for 35 years. I was called by Sanlam direct a few years ago and offered a different retirement annuity that is apparently better and newer and I first rejected their offer but they kept on phoning even after I said I'm not interested. Now when I recently contacted them to ask for an increase of about R400 per month because the policy only has 2 years left, they wont help me. The annuity is not even R300 000. It is my money and my pension. They refuse to increase my installments and the say I must use a registered Sanlam agent. I went though Sanlam Direct to about paying commissions to agents. If I can have my life over I will never trust Sanlam with my money and I will never recommend Sanlam to anyone ot there.