PW
Patricia W
1 reviews | Active since Sept 2014
09 Sept 2024, 12:53
Sanlam service stinks!
I have had such a terrible time trying to get through to Sanlam via phone, WhatsApp, emails, online and mobile portals!! I have been trying for 5 days solid and all I receive are automated emails saying "they care, and they will get back to me" or whatsapps saying "we will refer you to an agent" which I am still waiting for. It's absolutely infuriating how *********** their service is. Signed: a very very unhappy, unsatisfied customer!!!!
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
09 Sept 2024, 13:08Good afternoon Patricia
We are sorry to learn of your negative service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2024, 13:08
Official
Good afternoon Patricia
We are sorry to learn of your negative service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your negative service experience and would like to assist.
We will be sending you a Private reply.
Regards
Sanlam Client Care
PW
Patricia W's updateReviewer Update
09 Sept 2024, 13:29I have been trying to withdraw funds from my retirement plan . I cannot access the mobile or online app resources as it won't let me change my password. I just need help with this as I have medical emergencies and I want to get the process started as soon as possible. Thank you.
PW
Patricia W's update09 Sept 2024, 13:29
Reviewer Update
I have been trying to withdraw funds from my retirement plan . I cannot access the mobile or online app resources as it won't let me change my password. I just need help with this as I have medical emergencies and I want to get the process started as soon as possible. Thank you.
Sanlam's replyOfficial
09 Sept 2024, 13:44Thank you for coming back to us, Patricia.
We have escalated the matter for assistance.
Regards
Sanlam Client Care
We have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2024, 13:44
Official
Thank you for coming back to us, Patricia.
We have escalated the matter for assistance.
Regards
Sanlam Client Care
We have escalated the matter for assistance.
Regards
Sanlam Client Care
PW
Patricia W's updateReviewer Update
09 Sept 2024, 19:38Hi Sanlam Cares
I would just like to unthank you for service I have yet to receive.
I am so angry.
I received a WhatsApp from Crystal at 7pm after waiting all day today and then she cancels the conversation 2 minutes later (because unfortunately I have children and I can't sit staring at my phone all day in the "hope"I might get a response).
Seriously, is this what you refer to as "Sanlam cares"?
I would just like to unthank you for service I have yet to receive.
I am so angry.
I received a WhatsApp from Crystal at 7pm after waiting all day today and then she cancels the conversation 2 minutes later (because unfortunately I have children and I can't sit staring at my phone all day in the "hope"I might get a response).
Seriously, is this what you refer to as "Sanlam cares"?
PW
Patricia W's update09 Sept 2024, 19:38
Reviewer Update
Hi Sanlam Cares
I would just like to unthank you for service I have yet to receive.
I am so angry.
I received a WhatsApp from Crystal at 7pm after waiting all day today and then she cancels the conversation 2 minutes later (because unfortunately I have children and I can't sit staring at my phone all day in the "hope"I might get a response).
Seriously, is this what you refer to as "Sanlam cares"?
I would just like to unthank you for service I have yet to receive.
I am so angry.
I received a WhatsApp from Crystal at 7pm after waiting all day today and then she cancels the conversation 2 minutes later (because unfortunately I have children and I can't sit staring at my phone all day in the "hope"I might get a response).
Seriously, is this what you refer to as "Sanlam cares"?
Sanlam's replyOfficial
10 Sept 2024, 07:21Good morning Patricia
Thank you for your message.
We are sorry to learn that you feel this way and would like to assure you that this is not the type of service we provide to our clients.
We have relayed your message to the team who has been tasked to assist you with this matter.
Regards
Sanlam Client Care
Thank you for your message.
We are sorry to learn that you feel this way and would like to assure you that this is not the type of service we provide to our clients.
We have relayed your message to the team who has been tasked to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 07:21
Official
Good morning Patricia
Thank you for your message.
We are sorry to learn that you feel this way and would like to assure you that this is not the type of service we provide to our clients.
We have relayed your message to the team who has been tasked to assist you with this matter.
Regards
Sanlam Client Care
Thank you for your message.
We are sorry to learn that you feel this way and would like to assure you that this is not the type of service we provide to our clients.
We have relayed your message to the team who has been tasked to assist you with this matter.
Regards
Sanlam Client Care
PW
Patricia W's updateReviewer Update
10 Sept 2024, 12:18Hi Sanlam,
I would just like to thank you for dealing with my emergency withdrawal s from the 2 pot system so thoroughly (subsequent to my hellopeter rant - wink wink)
Anyway, I just wanted to say, all in all, you were great in assisting and I really appreciate it and I hope you get this message! Thanks to all who contacted me. Have A great day!
I would just like to thank you for dealing with my emergency withdrawal s from the 2 pot system so thoroughly (subsequent to my hellopeter rant - wink wink)
Anyway, I just wanted to say, all in all, you were great in assisting and I really appreciate it and I hope you get this message! Thanks to all who contacted me. Have A great day!
PW
Patricia W's update10 Sept 2024, 12:18
Reviewer Update
Hi Sanlam,
I would just like to thank you for dealing with my emergency withdrawal s from the 2 pot system so thoroughly (subsequent to my hellopeter rant - wink wink)
Anyway, I just wanted to say, all in all, you were great in assisting and I really appreciate it and I hope you get this message! Thanks to all who contacted me. Have A great day!
I would just like to thank you for dealing with my emergency withdrawal s from the 2 pot system so thoroughly (subsequent to my hellopeter rant - wink wink)
Anyway, I just wanted to say, all in all, you were great in assisting and I really appreciate it and I hope you get this message! Thanks to all who contacted me. Have A great day!
Sanlam's replyOfficial
10 Sept 2024, 12:26Hello Patricia
Thank you for your kind feedback.
We have relayed it to the team who contacted you.
Regards
Sanlam Client Care
Thank you for your kind feedback.
We have relayed it to the team who contacted you.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 12:26
Official
Hello Patricia
Thank you for your kind feedback.
We have relayed it to the team who contacted you.
Regards
Sanlam Client Care
Thank you for your kind feedback.
We have relayed it to the team who contacted you.
Regards
Sanlam Client Care