Sanlam service is very very bad

Kindly provide me with an update on my withdrawal. Ruvendrin Moodley said he will call back with feedback but he didn't. Please advise where in the process my claim is and how far is it from payout. Hope you can atleast provide me with an eta on my money. Why can't you keep in contact and give me updates. Why must I keep calling still for no one to know what's happening. Why are you not open and honest about the progress?