SANLAM SERVICE FAILURE

I have a pending pension claim with SANLAM due for payment end of January 2021. My best efforts to get a final date from SANLAM concerning the payment cheerfully ignored. Email after email unanswered. The WhatsApp line no better no acknowledgement of any attempts to get in contact.

Visting the SANLAM website complaints form it took minutes for the form to load in my browser. Then came the agony of filling the web-form only a couple of characters wide in the message section. The web-form was amateurish but matched SANLAM's commit to service and communication perfectly.