SANLAM SERVICE FAILURE

One of the most unprofessional FSPs I have dealt with. Complete disregard for SLAs, does not provide feedback, numerous phone calls made to death claims department where the feedback is vague, always eluding to provide proper feedback or management involvement. Even the Sanlam brokers cannot get feedback to provide to me as a client despite numerous phone calls and lack of feedback. For families that expect Sanlam to follow the agreement and Ts and Cs when taking up a policy with them you will be sorely disappointed when you expect Sanlam to hold up to their end of the contract. For company this big to not have a service stanard to customers is utterly embarassing - not being able to provide feedback or a simple phone call to keep them updated is a absolute failure in customer service!