RM
Rickus M
1 reviews | Active since Feb 2023
24 Jul 2024, 06:46
SANLAM Service Center
Sanlam are completely useles when it come to customer service. I wanted to do my Tax return for 2024 on Efiling. When I opened my massages from Sars it stated that my return for 2022 was rejected by Sars as the Directive nr us wrong. I send an mail to Sanlam but no response. I then did tax return for 2024 same thing again. I phone there call center for help as the IRP 5 can only be corrected by an fund administrator. After holding on for Close to 90min in total and speak to 3 consultants nothing has come from my issues. Between Itumeleng Sally and the 3 person my IRP 5 still not correct they can't even mail me the IRP5 for the years I have a problem with. Completely ***********!
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
24 Jul 2024, 07:29Good morning Rickus
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply24 Jul 2024, 07:29
Official
Good morning Rickus
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
RM
Rickus M's updateReviewer Update
24 Jul 2024, 07:49The last 3 emails from Sanlam said the same thing.
RM
Rickus M's update24 Jul 2024, 07:49
Reviewer Update
The last 3 emails from Sanlam said the same thing.
Sanlam's replyOfficial
24 Jul 2024, 08:14Hello Rickus
We have already escalated the matter and will revert back to you.
Regards
Sanlam Client Care
We have already escalated the matter and will revert back to you.
Regards
Sanlam Client Care
Sanlam's reply24 Jul 2024, 08:14
Official
Hello Rickus
We have already escalated the matter and will revert back to you.
Regards
Sanlam Client Care
We have already escalated the matter and will revert back to you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Jul 2024, 10:44Hello Rickus
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply24 Jul 2024, 10:44
Official
Hello Rickus
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Jul 2024, 13:57Hello again, Rickus
Thank you for reaching out to us again.
We have relayed the massage to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
Thank you for reaching out to us again.
We have relayed the massage to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply24 Jul 2024, 13:57
Official
Hello again, Rickus
Thank you for reaching out to us again.
We have relayed the massage to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
Thank you for reaching out to us again.
We have relayed the massage to Sanlam Corporate for urgent assistance.
Regards
Sanlam Client Care
RM
Rickus M's updateReviewer Update
25 Jul 2024, 08:32So 24 hours later and still no direct reply to the issue at hand. Sanlam please respond to this. I am in good mind to go open a case of ***** against Sanlam for filin *****ulent IRP5. As a IRP5 is an legal document required by Sars. It looks like my only optio to get this issue resolved. Your call center are not helping no responc too any of my emails. No consultant responce was positive. With all the reviews on platform it's clear that I am not the only one with this issue. This is my personal email please respond before 11am today.Please 25-07-2024 ***
RM
Rickus M's update25 Jul 2024, 08:32
Reviewer Update
So 24 hours later and still no direct reply to the issue at hand. Sanlam please respond to this. I am in good mind to go open a case of ***** against Sanlam for filin *****ulent IRP5. As a IRP5 is an legal document required by Sars. It looks like my only optio to get this issue resolved. Your call center are not helping no responc too any of my emails. No consultant responce was positive. With all the reviews on platform it's clear that I am not the only one with this issue. This is my personal email please respond before 11am today.Please 25-07-2024 ***
Sanlam's replyOfficial
25 Jul 2024, 08:47Good morning Rickus
Thank you for your further messages.
We have the matter under follow-up with Sanlam Corporate and have relayed your messages to them.
Regards
Sanlam Client Care
Thank you for your further messages.
We have the matter under follow-up with Sanlam Corporate and have relayed your messages to them.
Regards
Sanlam Client Care
Sanlam's reply25 Jul 2024, 08:47
Official
Good morning Rickus
Thank you for your further messages.
We have the matter under follow-up with Sanlam Corporate and have relayed your messages to them.
Regards
Sanlam Client Care
Thank you for your further messages.
We have the matter under follow-up with Sanlam Corporate and have relayed your messages to them.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Jul 2024, 09:19Hello Rickus
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply25 Jul 2024, 09:19
Official
Hello Rickus
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.
Regards
Sanlam Client Care