Sanlam **** service

Item: Sanlam
Rating: 1
Author: Mario P

I have received absolutely shocking service trying to get my Wealth Bonus paid out. I have had to make several calls today, 5 to be exact. I keep getting transferred to agents who just refer me to another department without anyone actually taking ownership. Not to mention emails that go unanswered or just pass the buck. What a terrible experience and I still don't know when I will be paid out

Helpful (0)

Replies (3)

Sanlam's replyOfficial

27 May 2025, 11:58

Good day Mario

We apologise for your service experience and have requested the Sanlam Life to look into the matter and contact you.

Regards
Sanlam Client Care

Sanlam's reply27 May 2025, 11:58

Official

Good day Mario

We apologise for your service experience and have requested the Sanlam Life to look into the matter and contact you.

Regards
Sanlam Client Care

Mario P's updateReviewer Update

27 May 2025, 15:13

Thanks to Elna van der Merwe for owning my complaint and for the clarity provided. I appreciate the fast response and the excellent service received from her

Mario P's update27 May 2025, 15:13

Reviewer Update

Thanks to Elna van der Merwe for owning my complaint and for the clarity provided. I appreciate the fast response and the excellent service received from her

Sanlam's replyOfficial

27 May 2025, 15:30

Hello Mario

Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.

Regards
Sanlam Client Care

Sanlam's reply27 May 2025, 15:30

Official