SANLAM : Serious GAPS in their medical aid GAP cover

My fiance had recently contacted the mentioned company in order to opt for a GAP cover for our family medical aid. This was almost 3 months ago and yet they still have no idea as to whats going on and they seem to be uninterested in securing a new client or following up with regards to their major blunders in the admin department. Apart from making numerous calls to them nothing has been rectified to date. One of their supervisors (Michelle van wyk) was also contacted twice and yet she has not even had the decency to give us feedback as to what is the current status of this GAP cover. How does the Sanlam medical aid GAP cover department expect to thrive in this business if they are knowingly throwing away potential customers and offering an unprofessional service at catastrophic levels. Apart from the run around, airtime and most importantly our valuable time being wasted, we will have to opt for another GAP cover and still go through the 3 month waiting process Please do not ever opt for the Sanlam medical aid GAP cover as you will most probably be disappointed!