Sanlam sect 14 transfer disgrace

Sanlam's provident find website claims a 4.5 working days turnaround time My funds were transferred from Alexander Forbes on 11 May 2023 and the schedule sent on the 12th. In more than a week, they have not yet allocated my funds, despite having been made aware of the fact that I have been waiting almost 3 months for my funds, due to the section 14 transfer. They also didn't have the ***** to keep Alexander Forbes to their service level agreement. AF were supposed to have finalised transfer last day of April. This is what happens when companies are in cahoots. It is general knowledge that these two companies are joint provident fund administration disasters, sorry I meant to say administration partners. Did I mention that the Sanlam Arbitrator also did not meet the official SLA turnaround time - no feedback, Sanlam style. Oops, as well as *** - no feedback after supposedly asking for my cell number. Everybody is held ransom by the 'back office' that is not delivering. I asume that is where the name came from. Oh and then there is the call centre with the bad telephone lines, who constantly interrups and does not know the alphabet. According to them: There is no record of my fund, they can't help me and best yet, we have no-one we can escalate to. Attitude that they have gotta a plenty. All this could have been hilarious if I was not gonna lose everything I own if this is not resolved by month-end.