TM
Tapelo M
1 reviews | Active since Sept 2021
14 Sept 2021, 17:02
Sanlam SEB team poor service
I have been struggling to get answers from sanlam regarding my retirement funds that are due to me I have been following up with no one getting back at me I spoke to Charmaine about a week ago who said she was looking into the matter she would liase with my ex employer but still no luck they don't even respond to emails I called her directly and she dropped the call when I contacted her again she did not answer and she is not even bothering to respond to my emails, I have never experienced such poor service in my entire life. Even the complaints team doesn't get back to you like they promise on their website. Salam SEB team doesn't know what they are doing.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
14 Sept 2021, 17:23 Dear Tapelo
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply14 Sept 2021, 17:23
Official
Dear Tapelo
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
TM
Tapelo M's updateReviewer Update
14 Sept 2021, 18:14I got a response from your complaints team on the 1st of September and still no one hs contacted me back and today is the 14th
"Thank you for your honest feedback.
This is a copy of the complaint you sent to Sanlam.
Date submitted: Sep 1, 2021 6:31 Pm"
"Thank you for your honest feedback.
This is a copy of the complaint you sent to Sanlam.
Date submitted: Sep 1, 2021 6:31 Pm"
TM
Tapelo M's update14 Sept 2021, 18:14
Reviewer Update
I got a response from your complaints team on the 1st of September and still no one hs contacted me back and today is the 14th
"Thank you for your honest feedback.
This is a copy of the complaint you sent to Sanlam.
Date submitted: Sep 1, 2021 6:31 Pm"
"Thank you for your honest feedback.
This is a copy of the complaint you sent to Sanlam.
Date submitted: Sep 1, 2021 6:31 Pm"
Sanlam's replyOfficial
15 Sept 2021, 08:18Dear Tapelo
Thank you for the extra information. We have noted it and referred it also to the responsible team.
Kind regards
Client Relations
Thank you for the extra information. We have noted it and referred it also to the responsible team.
Kind regards
Client Relations
Sanlam's reply15 Sept 2021, 08:18
Official
Dear Tapelo
Thank you for the extra information. We have noted it and referred it also to the responsible team.
Kind regards
Client Relations
Thank you for the extra information. We have noted it and referred it also to the responsible team.
Kind regards
Client Relations