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RD
Rose D

1 reviews | Active since Jan 2018

01 Jun 2020, 12:30

Sanlam ********

Pulled money from my salary not my bank account for months with a ********** policy. I submitted a complaint and the 12 week max investigation period lapsed with no word Jocelyn Seloane the investigator. I’ve called and emailed and gotten assurance that my complaint would be escalated and I’d get a call from the relevant people. I’ve resorted to forwarding my complaint to the FSCA because Sanlam is clearly not interested.

0
Replies (7)
Sanlam
Sanlam's reply01 Jun 2020, 13:05
Official
Dear Rose

We are sorry to hear of your experience with us.  Kindly provide your ID number or the policy number that appears on your salary slip. 

We look forward to hearing from you. 

Kind regards,
Sanlam Client Relations
RD
Rose D's update01 Jun 2020, 13:10
Reviewer Update
SP***8
Sanlam
Sanlam's reply01 Jun 2020, 14:19
Official
Hi, Rose

Please enter the details in the private field box, you will see that your previous message blocked a few of the numbers due to security reasons. 

Kind regards,
Sanlam Client Relations
Sanlam
Sanlam's reply01 Jun 2020, 16:27
Official
Hi Rose

Thank you for the information. We have escalated for further investigation. 

Regards,
Sanlam Client Relations

RD
Rose D's update03 Jun 2020, 10:16
Reviewer Update
It’s evident that no one from Sanlam bothered to look at my complaint. My affidavit was the first page on my attachments, I sent an email on April 14 requesting an update on my complaint followed by numerous calls up till now. The first call center agent refused to tell me the investigators name despite your stupid website claiming Sanlam must provide the investigators details.

This week as I spoke to Moshe on my last call to Sanlam I was told my complaint had been finalized so tell me how it can be finalized despite missing a signature? None of the agents could provide me with Jocelyn Seloane’s contact and all claimed they’d escalate the call and I waited and got no calls until I put the company on blast via social media. The next communication I get need be notification of when my money will be refunded and steps taken against Jocelyn Seloane if she even exists.

Note I’ve forwarded all my correspondence with this stupid company to FSCA.
Sanlam
Sanlam's reply03 Jun 2020, 11:28
Official
Dear Rose

We note the contents of your post and have alerted the responsible team thereof. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply03 Jun 2020, 15:26
Official
Dear Rose
We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
 
 Kind regards
 
 Client Relations