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ZK
Zama K

1 reviews | Active since Jul 2021

28 Jul 2021, 10:47

Sanlam ****

Sanlam has deducted R930 for 2 months, without me having any contract with them. They claim i have a funeral policy that I never signed up for. Its been over 2 months waiting for my refund still nothing. This deduction can not be reversed from the bank.

0
Replies (8)
Sanlam
Sanlam's reply28 Jul 2021, 10:49
Official
Dear Zama

We acknowledge receipt of your complaint. Please provide your ID number in the private field for further investigation.

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply28 Jul 2021, 11:28
Official
Dear Zama

Thank you for the details. We have escalated your complaint and one of our consultants will be in touch with you. 

Regards
Sanlam Client Relations
Sanlam
Sanlam's reply30 Jul 2021, 08:47
Official
Dear Zama

We have been informed that a consultant has made contact with you to resolve the matter.

If you have any other questions or concerns you encourage you to make contact with this consultant.

The matter will now be closed on this platform.

Thank you and please stay safe.

Client Relations
ZK
Zama K's update02 Sept 2021, 08:00
Reviewer Update
Hi, I am still waiting for the other R930, 8 weeks of investigation has passed.
Sanlam
Sanlam's reply02 Sept 2021, 09:55
Official
Dear Zama 

We are following up with the relevant department. 

Regards,
Sanlam Client Relations
ZK
Zama K's update25 Oct 2021, 08:24
Reviewer Update
Dear sanlam, im still awaiting my last refund.
ZK
Zama K's update25 Oct 2021, 08:24
Reviewer Update
I have not forgotten about it
Sanlam
Sanlam's reply25 Oct 2021, 09:04
Official
Dear Zama

Your comments are noted and we have escalated your matter to the responsible team for further handling. 

Regards
Sanlam Client Relation