IT
Itumeleng T
1 reviews | Active since Mar 2019
28 Oct 2019, 20:42
Sanlam ****
I joined planet fitness and then joined Sanlam reality. First 3 months I got my 80% discount, then all of a sudden my discount has lowered. I enquired and the gym said I was not meeting 12 days a month. I started tracking my visits properly and would check with the gym people that my visits were recording unlike previous months. I checked for the past three months and it said I was on track but Sanlam is still taking more money. I need an explanation, why am I paying for something that I’m not getting
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Replies (2)
Sanlam's replyOfficial
28 Oct 2019, 20:51Dear Itumeleng
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's reply28 Oct 2019, 20:51
Official
Dear Itumeleng
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it for investigation.
Kind regards
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
29 Oct 2019, 09:51Good day Itumeleng
We were informed that a consultant tried to telephonically contact you. An e-mail was then sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We were informed that a consultant tried to telephonically contact you. An e-mail was then sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Best regards,
Sanlam's reply29 Oct 2019, 09:51
Official
Good day Itumeleng
We were informed that a consultant tried to telephonically contact you. An e-mail was then sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
We were informed that a consultant tried to telephonically contact you. An e-mail was then sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Regards
Client Relations
Best regards,