DL
Dimitri L
1 reviews | Active since Jan 2017
04 Feb 2025, 08:45
Sanlam Saver Credit Card
Sanlam Saver Credit Card - they called me and explained all the benefits around saving R1/litre at Total and how they match the saved amount, etc. So I took app**** for the card as a windfall in January is always welcome. The bonus gets paid out mid to end January according to their website. We are in the first week of February and still nothing reflects. When I called to enquire they simply said payment of all the bonuses is delayed. End of story... no valid reason. Just do what you promise Sanlam!
Helpful (0)
Replies (12)0
Replies (12)
Sanlam's replyOfficial
04 Feb 2025, 08:54Good day Dimitri We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply04 Feb 2025, 08:54
Official
Good day Dimitri We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
05 Feb 2025, 16:40Good day Dimitri
The relevant team have tried to call but have not been able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
The relevant team have tried to call but have not been able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
Sanlam's reply05 Feb 2025, 16:40
Official
Good day Dimitri
The relevant team have tried to call but have not been able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
The relevant team have tried to call but have not been able to reach you. Please respond to their email for assistance.
Regards
Sanlam Client Care
DL
Dimitri L's updateReviewer Update
06 Feb 2025, 15:18NOBODY has called me. I simply received the SMS below, still with no legitimate explanation:
Sanlam Money Saver: Dear Cardholder, we regret to inform you of a delay in processing your cards Wealth Bonus payout. We sincerely apologise for the inconvenience and assure you that we are working to resolve this as quickly as possible. Thank you for your understanding and patience.
Sanlam Money Saver: Dear Cardholder, we regret to inform you of a delay in processing your cards Wealth Bonus payout. We sincerely apologise for the inconvenience and assure you that we are working to resolve this as quickly as possible. Thank you for your understanding and patience.
DL
Dimitri L's update06 Feb 2025, 15:18
Reviewer Update
NOBODY has called me. I simply received the SMS below, still with no legitimate explanation:
Sanlam Money Saver: Dear Cardholder, we regret to inform you of a delay in processing your cards Wealth Bonus payout. We sincerely apologise for the inconvenience and assure you that we are working to resolve this as quickly as possible. Thank you for your understanding and patience.
Sanlam Money Saver: Dear Cardholder, we regret to inform you of a delay in processing your cards Wealth Bonus payout. We sincerely apologise for the inconvenience and assure you that we are working to resolve this as quickly as possible. Thank you for your understanding and patience.
DL
Dimitri L's updateReviewer Update
06 Feb 2025, 17:17Still nothing...
DL
Dimitri L's update06 Feb 2025, 17:17
Reviewer Update
Still nothing...
DL
Dimitri L's updateReviewer Update
08 Feb 2025, 05:39Beyond pathetic. Phoned the call centre yesterday and after the 4th attempt managed to speak to an agent without being cut off. That's about 10 minutes of telepromter each time. Was promised that the supervisor, Craig Visagie, would call me back shortly.
Still waiting.
Still waiting.
DL
Dimitri L's update08 Feb 2025, 05:39
Reviewer Update
Beyond pathetic. Phoned the call centre yesterday and after the 4th attempt managed to speak to an agent without being cut off. That's about 10 minutes of telepromter each time. Was promised that the supervisor, Craig Visagie, would call me back shortly.
Still waiting.
Still waiting.
Sanlam's replyOfficial
08 Feb 2025, 10:22Good morning Dimitri
We are sorry to hear that you have still not been called and have requested for this to be done urgently.
Regards
Sanlam Client Care
We are sorry to hear that you have still not been called and have requested for this to be done urgently.
Regards
Sanlam Client Care
Sanlam's reply08 Feb 2025, 10:22
Official
Good morning Dimitri
We are sorry to hear that you have still not been called and have requested for this to be done urgently.
Regards
Sanlam Client Care
We are sorry to hear that you have still not been called and have requested for this to be done urgently.
Regards
Sanlam Client Care
DL
Dimitri L's updateReviewer Update
10 Feb 2025, 08:35Today is 10th February. Still nobody has returned my call, or even sent an explanation or expected payment date. Surely customers should know why there is a delay and when it will be sorted out? The bonus payment was due mid to end January.
This is a small amount, but it is about the principle.
What will happen when I try to access the investments I have with you?
This is a small amount, but it is about the principle.
What will happen when I try to access the investments I have with you?
DL
Dimitri L's update10 Feb 2025, 08:35
Reviewer Update
Today is 10th February. Still nobody has returned my call, or even sent an explanation or expected payment date. Surely customers should know why there is a delay and when it will be sorted out? The bonus payment was due mid to end January.
This is a small amount, but it is about the principle.
What will happen when I try to access the investments I have with you?
This is a small amount, but it is about the principle.
What will happen when I try to access the investments I have with you?
Sanlam's replyOfficial
10 Feb 2025, 11:08Good day Dimitri
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2025, 11:08
Official
Good day Dimitri
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
DL
Dimitri L's updateReviewer Update
14 Feb 2025, 08:56Good day,
Yes, I was contacted by the call centre supervisor who informed me that even though I was told it would be paid last Friday, he was sure it would be sorted out by this Friday (that's today).
So far still nothing. The website states that the Wealth Bonus is payable mid-end January 2025. So it is a month overdue now.
To add insult to injury, I received an SMS saying the my card payment is due on the 30th of February and I must make payment on time to avoid penalties.
Really makes me wonder about having an investment there...
Yes, I was contacted by the call centre supervisor who informed me that even though I was told it would be paid last Friday, he was sure it would be sorted out by this Friday (that's today).
So far still nothing. The website states that the Wealth Bonus is payable mid-end January 2025. So it is a month overdue now.
To add insult to injury, I received an SMS saying the my card payment is due on the 30th of February and I must make payment on time to avoid penalties.
Really makes me wonder about having an investment there...
DL
Dimitri L's update14 Feb 2025, 08:56
Reviewer Update
Good day,
Yes, I was contacted by the call centre supervisor who informed me that even though I was told it would be paid last Friday, he was sure it would be sorted out by this Friday (that's today).
So far still nothing. The website states that the Wealth Bonus is payable mid-end January 2025. So it is a month overdue now.
To add insult to injury, I received an SMS saying the my card payment is due on the 30th of February and I must make payment on time to avoid penalties.
Really makes me wonder about having an investment there...
Yes, I was contacted by the call centre supervisor who informed me that even though I was told it would be paid last Friday, he was sure it would be sorted out by this Friday (that's today).
So far still nothing. The website states that the Wealth Bonus is payable mid-end January 2025. So it is a month overdue now.
To add insult to injury, I received an SMS saying the my card payment is due on the 30th of February and I must make payment on time to avoid penalties.
Really makes me wonder about having an investment there...
Sanlam's replyOfficial
14 Feb 2025, 09:01Good day Dimitri
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply14 Feb 2025, 09:01
Official
Good day Dimitri
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Feb 2025, 12:26Hi again
We have received feedback that a consultant tried to call you today but was not able to reach you. They have sent you an email. Please respond to their email for further assistance.
Regards
Sanlam Client Care
We have received feedback that a consultant tried to call you today but was not able to reach you. They have sent you an email. Please respond to their email for further assistance.
Regards
Sanlam Client Care
Sanlam's reply14 Feb 2025, 12:26
Official
Hi again
We have received feedback that a consultant tried to call you today but was not able to reach you. They have sent you an email. Please respond to their email for further assistance.
Regards
Sanlam Client Care
We have received feedback that a consultant tried to call you today but was not able to reach you. They have sent you an email. Please respond to their email for further assistance.
Regards
Sanlam Client Care
DL
Dimitri L's updateReviewer Update
15 Feb 2025, 08:56Nobody called. No e-mail. No bonus allocation. No payment date.
I'm now entering the fifth stage of grief.
I'm now entering the fifth stage of grief.
DL
Dimitri L's update15 Feb 2025, 08:56
Reviewer Update
Nobody called. No e-mail. No bonus allocation. No payment date.
I'm now entering the fifth stage of grief.
I'm now entering the fifth stage of grief.