EM
Eduard M
1 reviews | Active since Apr 2021
05 Aug 2022, 10:51
Sanlam - Sanlies
Sanlam payments for a loved one past away delayed delayed delayed! As if the process isn't a reminder enough of our loss, they take the full 10 working days and falsely claim to have paid via their "track my claim" portal yesterday 04 Aug 2022 yet staff telephonically confirm no payment has even been aUthorised ? Pathetic service and lies. Does the portals answer in accordance to the actual situation means ***** via false outcome given?
Realtime payment and today still !! Shame on you !
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
05 Aug 2022, 11:24Good day Eduard
We are sorry to hear about your service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply05 Aug 2022, 11:24
Official
Good day Eduard
We are sorry to hear about your service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
We are sorry to hear about your service experience and have escalated the matter for urgent assistance.
Regards
Sanlam Client Care
EM
Eduard M's updateReviewer Update
05 Aug 2022, 11:32As long as my payment is made and available in my account by 1pm today have no issues. Real time payment as this mess has gone on long enough.
EM
Eduard M's update05 Aug 2022, 11:32
Reviewer Update
As long as my payment is made and available in my account by 1pm today have no issues. Real time payment as this mess has gone on long enough.
Sanlam's replyOfficial
05 Aug 2022, 11:39Hello again Eduard
Our Claims department will be in touch with you.
Regards
Sanlam Client Care
Our Claims department will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply05 Aug 2022, 11:39
Official
Hello again Eduard
Our Claims department will be in touch with you.
Regards
Sanlam Client Care
Our Claims department will be in touch with you.
Regards
Sanlam Client Care
EM
Eduard M's updateReviewer Update
05 Aug 2022, 11:45Alternative number ***
EM
Eduard M's update05 Aug 2022, 11:45
Reviewer Update
Alternative number ***
Sanlam's replyOfficial
05 Aug 2022, 11:49Hello Eduard
Thank you for this. We have relayed it to our Claims department.
Regards
Sanlam Client Care
Thank you for this. We have relayed it to our Claims department.
Regards
Sanlam Client Care
Sanlam's reply05 Aug 2022, 11:49
Official
Hello Eduard
Thank you for this. We have relayed it to our Claims department.
Regards
Sanlam Client Care
Thank you for this. We have relayed it to our Claims department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Aug 2022, 12:03Hello Eduard
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply05 Aug 2022, 12:03
Official
Hello Eduard
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care