BS
Bongani S

1 reviews | Active since Jan 2017

16 Feb 2023, 09:03

Sanlam / Sanlam Sky Operations

Don't trust Sanlam Icover funeral insurance when you are in the time of need. it been two weeks trying to make a claim that should have been reviewed and paid within 48hrs. I had to borrow money in order to continue with funeral while they busy reviewing my claim with all necessary documents submitted in time. The peace of mind you pay for every month become the stressful day of your life.

Be warned don't think you have peace of mind because you covered your love one but instead prepare to call them everyday asking for the feedback.

Thank you Sanlam for increasing my blood pressure when I expected deal with loss of my family with free mind knowing I'm covered.

0
Replies (3)
Sanlam
Sanlam's reply16 Feb 2023, 09:42
Official
Good day Bongani

We are sorry to hear of the service you received.  We have escalated your complaint to the relevant team to assist you.

Regards
Sanlam Client Care
BS
Bongani S's update17 Feb 2023, 07:37
Reviewer Update
Thank you very much issue resolved, I received payment last night.

Much appreciated
Sanlam
Sanlam's reply17 Feb 2023, 09:41
Official
Hi again

Thanks for your feedback.  Have a great day further.

Regards
Sanlam Client Care