Sanlam Sancardia Centre

After my father past and my mother received her money that my father left her, she decided to reinvest the money with Sanlam because they never had any problems with them and she needed a income from that money every month to pay her rent and other expenses. On 28/08/2019 we got a printed statement from a agent Simon Tlhapane for the amount that my mother invest and a schedule of monthly premiums that she will receive every month. My mother agreed and the money was paid into Sanlam's account. 2 days later Simon called my mother and said the plan she chose expired and she cannot longer use that plan he can offer her another plan for almost half the money she will receive every month. My mother then decided to withdraw the money because she found another company that have a better interest rate and she would receive more money per month. Ever since then we have been struggling to get the money out of Sanlam. There is alway excuse after excuse. I will not recoment Sanlam to anyone ever again, this is pathetic, or is it only the offices of Simon Tlhapane at the Sancardia Centre?