SK
Sandra K
1 reviews | Active since Apr 2020
29 Apr 2020, 15:08
Sanlam Sambreel Pensioenfonds
My man is op 17 Januarie 2020 oorlede. Ek het dadelik die eis geregistreer. Die begrafnis polis het na 3 weke eers uitbetaal. Tot en met vandag het ek nog nie sy pensioen of lewensversekering ontvang nie. Elke keer vra hul nog iets. Hoekom word alles nie op dag een aangevra nie. Dis die swakste diens wat ek tot nou ontvang het. Sal NIEMAND aanbeveel om net Sanlam sake te doen nie.
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
29 Apr 2020, 15:28Dear Sandra
We acknowledge receipt of your complaint. All our condolences to you and your family during this difficult time. Kindly provide his ID or policy number in the private field for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. All our condolences to you and your family during this difficult time. Kindly provide his ID or policy number in the private field for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply29 Apr 2020, 15:28
Official
Dear Sandra
We acknowledge receipt of your complaint. All our condolences to you and your family during this difficult time. Kindly provide his ID or policy number in the private field for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. All our condolences to you and your family during this difficult time. Kindly provide his ID or policy number in the private field for further investigation.
Regards,
Sanlam Client Relations
SK
Sandra K's updateReviewer Update
29 Apr 2020, 16:17***
Mnr Jakobus Kok
Mnr Jakobus Kok
SK
Sandra K's update29 Apr 2020, 16:17
Reviewer Update
***
Mnr Jakobus Kok
Mnr Jakobus Kok
Sanlam's replyOfficial
29 Apr 2020, 16:58Dear Sandra,
Thank you for the response. Unfortunately we are unable to view the deceased ID number because you have provided the information the public space. Hello Peter has blocked the ID number due to security reasons. Kindly provide the deceased ID number or policy number on the private field for further investigations.
Regards,
Sanlam Client Relations
Thank you for the response. Unfortunately we are unable to view the deceased ID number because you have provided the information the public space. Hello Peter has blocked the ID number due to security reasons. Kindly provide the deceased ID number or policy number on the private field for further investigations.
Regards,
Sanlam Client Relations
Sanlam's reply29 Apr 2020, 16:58
Official
Dear Sandra,
Thank you for the response. Unfortunately we are unable to view the deceased ID number because you have provided the information the public space. Hello Peter has blocked the ID number due to security reasons. Kindly provide the deceased ID number or policy number on the private field for further investigations.
Regards,
Sanlam Client Relations
Thank you for the response. Unfortunately we are unable to view the deceased ID number because you have provided the information the public space. Hello Peter has blocked the ID number due to security reasons. Kindly provide the deceased ID number or policy number on the private field for further investigations.
Regards,
Sanlam Client Relations
SK
Sandra K's updateReviewer Update
29 Apr 2020, 18:43Polisnommer ***8
SK
Sandra K's update29 Apr 2020, 18:43
Reviewer Update
Polisnommer ***8
Sanlam's replyOfficial
30 Apr 2020, 09:37Dear Sandra
You will see that the policy number and ID number is blocked out in your message. Please resend in the private field block.
Regards,
Sanlam Client Relations
You will see that the policy number and ID number is blocked out in your message. Please resend in the private field block.
Regards,
Sanlam Client Relations
Sanlam's reply30 Apr 2020, 09:37
Official
Dear Sandra
You will see that the policy number and ID number is blocked out in your message. Please resend in the private field block.
Regards,
Sanlam Client Relations
You will see that the policy number and ID number is blocked out in your message. Please resend in the private field block.
Regards,
Sanlam Client Relations
SK
Sandra K's updateReviewer Update
30 Apr 2020, 11:00Daar is nie ander plek om dit privaat te stuur nie. K
SK
Sandra K's update30 Apr 2020, 11:00
Reviewer Update
Daar is nie ander plek om dit privaat te stuur nie. K
Sanlam's replyOfficial
30 Apr 2020, 11:51Dear Sandra
Thank you for the details. We have escalated your matter for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for the details. We have escalated your matter for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply30 Apr 2020, 11:51
Official
Dear Sandra
Thank you for the details. We have escalated your matter for further investigation.
Kind regards,
Sanlam Client Relations
Thank you for the details. We have escalated your matter for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
04 May 2020, 09:23Dear Sandra
We have been notified that the relevant department has sent you an e-mail confirming that they are investigating your matter. They will provide you with feedback shortly.
Regards,
Sanlam Client Relations
We have been notified that the relevant department has sent you an e-mail confirming that they are investigating your matter. They will provide you with feedback shortly.
Regards,
Sanlam Client Relations
Sanlam's reply04 May 2020, 09:23
Official
Dear Sandra
We have been notified that the relevant department has sent you an e-mail confirming that they are investigating your matter. They will provide you with feedback shortly.
Regards,
Sanlam Client Relations
We have been notified that the relevant department has sent you an e-mail confirming that they are investigating your matter. They will provide you with feedback shortly.
Regards,
Sanlam Client Relations
SK
Sandra K's updateReviewer Update
06 May 2020, 14:25Hul vir my mail gestuur en gese hul gee terugvoering binne sewe dae. Wel dis vandag die sesde dag met geen terugvoer. Dit noem ek swak diens en niks omgee nie, maar as jou paaiement laat is, is hulle baie vinnig. Hulle het alles en dis 'n kwessie van die polisnommer invoer en enter te druk. Dan is alles voor hulle. Hulle moet nie eers probeer om Covid19 voor te gooi nie. Dis al 4 maande. Heeltemal teen hul regulasies en voorwaardes op hul webblad.
SK
Sandra K's update06 May 2020, 14:25
Reviewer Update
Hul vir my mail gestuur en gese hul gee terugvoering binne sewe dae. Wel dis vandag die sesde dag met geen terugvoer. Dit noem ek swak diens en niks omgee nie, maar as jou paaiement laat is, is hulle baie vinnig. Hulle het alles en dis 'n kwessie van die polisnommer invoer en enter te druk. Dan is alles voor hulle. Hulle moet nie eers probeer om Covid19 voor te gooi nie. Dis al 4 maande. Heeltemal teen hul regulasies en voorwaardes op hul webblad.
Sanlam's replyOfficial
06 May 2020, 15:11Dear Sandra
We have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
We have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
Sanlam's reply06 May 2020, 15:11
Official
Dear Sandra
We have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
We have referred your matter to the relevant department.
Kind regards,
Sanlam Client Relations
SK
Sandra K's updateReviewer Update
06 May 2020, 16:15That is what you tell my time after time with no answer. Tell me something else next t
SK
Sandra K's update06 May 2020, 16:15
Reviewer Update
That is what you tell my time after time with no answer. Tell me something else next t