DN
Danielle N
1 reviews | Active since Dec 2012
03 Sept 2019, 09:50
Sanlam saga - worst service ever
Sanlam has been messing me (and my broker) around for the last 2 months. I cancelled my life insurance in July they proceeded to debit order in August but promised me that they will reverse it by 25 August. Needless to say no monies yet. Also I moved my annuities to Stanlib which was a section 14. The debit orders again in writing was 'stopped'. Today they took monies without my concent. Now I am out of pocket over R20000. And no communication from Sanlam. Had to hold over 40mins to a call centre. I will never ever invest, trust or do anything with Sanlam ever ever again.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
03 Sept 2019, 10:33Good day Danielle We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's reply03 Sept 2019, 10:33
Official
Good day Danielle We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's replyOfficial
03 Sept 2019, 11:11Good day Danielle We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
Sanlam's reply03 Sept 2019, 11:11
Official
Good day Danielle We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
We value you as a client.
Regards
Client Relations
DN
Danielle N's updateReviewer Update
04 Sept 2019, 10:34Only half my complaint was taken seriously. I have still not received my refund. Sanlam is shifting blame instead of taking responsibly. I am awaiting the following:
A formal letter from Sanlam on a letterhead with an apology.
A refund of my life insurance ****** out of my account in August.
I am also waiting for written proof that there will be no further debit orders.
I will also post this to facebook.
A formal letter from Sanlam on a letterhead with an apology.
A refund of my life insurance ****** out of my account in August.
I am also waiting for written proof that there will be no further debit orders.
I will also post this to facebook.
DN
Danielle N's update04 Sept 2019, 10:34
Reviewer Update
Only half my complaint was taken seriously. I have still not received my refund. Sanlam is shifting blame instead of taking responsibly. I am awaiting the following:
A formal letter from Sanlam on a letterhead with an apology.
A refund of my life insurance ****** out of my account in August.
I am also waiting for written proof that there will be no further debit orders.
I will also post this to facebook.
A formal letter from Sanlam on a letterhead with an apology.
A refund of my life insurance ****** out of my account in August.
I am also waiting for written proof that there will be no further debit orders.
I will also post this to facebook.
Sanlam's replyOfficial
04 Sept 2019, 11:04Good day Danielle
You were provided with direct contact detail of the consultant that handle your case. We will escalate this now to that consultant again. We would appreciate it that you make use of the direct contact detail of the consultant going forward.
We are closing the matter on this platform.
Regards
You were provided with direct contact detail of the consultant that handle your case. We will escalate this now to that consultant again. We would appreciate it that you make use of the direct contact detail of the consultant going forward.
We are closing the matter on this platform.
Regards
Sanlam's reply04 Sept 2019, 11:04
Official
Good day Danielle
You were provided with direct contact detail of the consultant that handle your case. We will escalate this now to that consultant again. We would appreciate it that you make use of the direct contact detail of the consultant going forward.
We are closing the matter on this platform.
Regards
You were provided with direct contact detail of the consultant that handle your case. We will escalate this now to that consultant again. We would appreciate it that you make use of the direct contact detail of the consultant going forward.
We are closing the matter on this platform.
Regards
DN
Danielle N's updateReviewer Update
04 Sept 2019, 11:09This case is not closed because its not tended to properly. The consultant only tended to half of the complaint and have not rep**** to my requests.
DN
Danielle N's update04 Sept 2019, 11:09
Reviewer Update
This case is not closed because its not tended to properly. The consultant only tended to half of the complaint and have not rep**** to my requests.
Sanlam's replyOfficial
04 Sept 2019, 12:10Danielle
we only close it on this platform. The consultant deal with you directly via -e-mail.
Regards
we only close it on this platform. The consultant deal with you directly via -e-mail.
Regards
Sanlam's reply04 Sept 2019, 12:10
Official
Danielle
we only close it on this platform. The consultant deal with you directly via -e-mail.
Regards
we only close it on this platform. The consultant deal with you directly via -e-mail.
Regards