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Gci N

1 reviews | Active since Jan 2022

27 Aug 2026, 12:19

SANLAM RUINING MY LIFE, PUTTING ME IN UNPAID DEBITS DUE TO PERSISTANT DEBITS ALTHOUGH MY POLICIES WERE PAIND SOMETIME AGO.

I PAID UP MY 2 INVESTMENTS AT SANLAM AT THE BEGINNING OF JUNE BECAUSE THE INVESTMENT COULD NOT HELP ME WHEN I NEEDED FUNDS. I REDIRECTED THOSE FUNDS TO A USEFUL INVESTMENT. NOW THAT INVESTMENT CAN NOT GET FUNDS BECAUSE SANLAM IS CONTINUOUSLY DEDUCTING MONEY, ALTHOUGH I HAVE MADE SEVERAL LETTERS, INCLUDING LETTERS TO MANAGEMENT. MY LIFE IS STUCK AT SANLAM, WHICH CAN NOT DO ANYTHING POSITIVE FOR ME EXCEPT TO RUIN MY LIFE. EVERY MONTH I HAVE TO FIGHT FOR THE REFUND, WHICH TAKES ABOUT A MONTH TO BE PROCESSED. WHY DO I HAVE TO FIGHT SANLAM FOR A REFUND OF CLOSE TO R3000 EVERY MONTH? When that money eventually comes at the end of the month, it does not come with any interest. NOW I HAVE UNPAID DEBITS BECAUSE THE MONEY WAS TAKEN BY SANLAM, WHILST THE POLICIES ARE PAID UP.

0
Replies (10)
Sanlam
Sanlam's reply27 Aug 2026, 12:32
Official
Good afternoon

We apologise for the fact that this matter has not yet been resolved and have again arranged for assistance from Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Aug 2026, 12:59
Official
This is to confirm that you were contacted.

Regards
Sanlam Client Care
GN
Gci N's update27 Aug 2026, 14:08
Reviewer Update
But for how long should I suffer due to SANLAM's incompetence? My important debit orders did not go through because Sanlam took +- R3000 and will keep it for almost a month before sending it back to me. For how long should I suffer? Last month, you were to do an investigation. This month, you're going to do another investigation whilst I am suffering?
Sanlam
Sanlam's reply27 Aug 2026, 14:22
Official
Good afternoon

Please communicate directly with the Sanlam Sky Complaints Administrator who is assisting you with this matter.

On this platform we do not have access to Sanlam Sky's records.

Regards
Sanlam Client Care
GN
Gci N's update27 Aug 2026, 14:43
Reviewer Update
I am already suffering; I can not afford to incur further debts through long unattended Sanlam calls. I HAVE BEEN TRYING TO CALL SINCE EARLY THIS MORNING. I CAN'T GET THROUGH. I HAVE ALREADY WASTED MORE THAN R120 ON HANGUP CALLS
Sanlam
Sanlam's reply27 Aug 2026, 14:54
Official
We have reached out to Sanlam Sky and requested their urgent assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply27 Aug 2026, 15:04
Official
This is to confirm that you have been contacted. Please communicate further with the relevant department for further assistance.

Regards
Sanlam Client Care
GN
Gci N's update28 Aug 2026, 15:01
Reviewer Update
I need to know when I'm getting my refund from SANLAM, as I have to buy food and pay for my other debit orders on Monday, the 31st of August. I can't miss my payments and stay without food due to SANLAM's incompetence. I called, and the call was answered by an automated response system. I sent proofs of deductions like last month and SPECIFICALLY EXPLAINED THAT THAT MONEY IS FOR MY OTHER DEBIT ORDERS AND FOOD, but I have not heard any response to that so far. I NEED TO KNOW BECAUSE I NEED FOOD AND TO PAY FOR MY DEBIT ORDERS LIKE SANLAM MANAGEMENT DOES.
Sanlam
Sanlam's reply28 Aug 2026, 15:14
Official
Good afternoon

We have followed up on the matter with Sanlam Sky.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Aug 2026, 15:43
Official
An email has been sent to you. Please respond to the email for any further assistance you require. Kind regards. Martin