SANLAM RETIREMENT WITHDRAWAL DELAY AFTER DELAY

I worked for a company in 2017 to 2018 and they had our pension fund that was compulsory through Sanlam, after 2 years of trying and eventually giving up a call center contacted me for unclaimed benifits.

Now October 2021, filled out all the forms, had and submitted everything as requested i was told 6 weeks.

July 2022, 6 calls over the last few months, with all basically the same answer, i dont know who the supervisor is thats taking 8 months to sign off the final payment but surely it doesn't take that long does it?

It has been sent through to SARS, call 1 they only received the paperwork in December, and will be processing it, payment will be done 6 weeks , call 2, its at the supervisor waiting on response, call 3 it has been escalated, call 4 the supervisor is on leave but they will escalate again, call 5, supervisor that handles my case, not in, will escalate it, call 6, supervisor not in will escalate it again....when is this supervisor ever at work? seriously a major issue they need to look at and get the prosessing of claims done more efficiently