KN
Kg N
1 reviews | Active since Dec 2021
06 Sept 2023, 15:05
Sanlam retirement on line helpline not helpful
Their helpline is not helpful at all. They respond after a long time. When they finally respond, they give you 1 line answers then terminate the call. Mbali and Zakee from Sanlam retirement on line, are these the only employees working there? Poor customer service and lack of communication
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
06 Sept 2023, 15:09Good afternoon Kg
We apologise for your service experience and have arranged for the responsible department to contact and assist you.
Regards
Sanlam Client Care
We apologise for your service experience and have arranged for the responsible department to contact and assist you.
Regards
Sanlam Client Care
Sanlam's reply06 Sept 2023, 15:09
Official
Good afternoon Kg
We apologise for your service experience and have arranged for the responsible department to contact and assist you.
Regards
Sanlam Client Care
We apologise for your service experience and have arranged for the responsible department to contact and assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
06 Sept 2023, 15:32Hello Kg
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
Sanlam's reply06 Sept 2023, 15:32
Official
Hello Kg
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
We have relayed your message to the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
07 Sept 2023, 14:04Good afternoon Kg
We have received confirmation that a consultant has been trying to contact but there was not answer on either number. An email has been sent to acknowledge your complaint.
Regards
Sanlam Client Care
We have received confirmation that a consultant has been trying to contact but there was not answer on either number. An email has been sent to acknowledge your complaint.
Regards
Sanlam Client Care
Sanlam's reply07 Sept 2023, 14:04
Official
Good afternoon Kg
We have received confirmation that a consultant has been trying to contact but there was not answer on either number. An email has been sent to acknowledge your complaint.
Regards
Sanlam Client Care
We have received confirmation that a consultant has been trying to contact but there was not answer on either number. An email has been sent to acknowledge your complaint.
Regards
Sanlam Client Care
KN
Kg N's updateReviewer Update
07 Sept 2023, 14:32I spoke to Zodwa this morning.
Was there another consultant trying to reach me and when because I did get a missed call nor email except for Zodwa's?
Was there another consultant trying to reach me and when because I did get a missed call nor email except for Zodwa's?
KN
Kg N's update07 Sept 2023, 14:32
Reviewer Update
I spoke to Zodwa this morning.
Was there another consultant trying to reach me and when because I did get a missed call nor email except for Zodwa's?
Was there another consultant trying to reach me and when because I did get a missed call nor email except for Zodwa's?
Sanlam's replyOfficial
07 Sept 2023, 14:39Thank you for confirming that you spoke to her.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply07 Sept 2023, 14:39
Official
Thank you for confirming that you spoke to her.
Regards
Sanlam Client Care
Regards
Sanlam Client Care