Sanlam retirement is a ****

I have never experienced such bad customer service I even considering to leave they group I have tried to call them a number of times to increase my retirement policy but nothing for the past 2 months I have been given the run around I not even sure if my retirement plan is safe with them they send automatic email that say they will call you in 7 working day nothing then they have the nerve to ask you to rate they service that they have not performed. I call a number of times the last agent cut the call on me and never phone back I emailed I was told my query was sent to a department that never got back to me I just wish I went with old mutual because sanlam wow I don't know if it's only your black clients that you give bad service to but I'm not sure you a safe investment.