AJ
Ann J.

1 reviews | Active since Mar 2018

23 Mar 2018, 16:57

Sanlam Retirement annuity death claim

I submitted my all documents to sanlam for the claim on my late mother's retirement annuity. It has been dragging since 2015 because of certain documents. Now I have submitted all required documents and tried to follow up with no feedback. I was told to wait for an sms this week but nothing.

I need to know if there is progress or not but no one is communicating with me.

0
Replies (3)
Sanlam
Sanlam's reply23 Mar 2018, 17:06
Official

Dear Ncebakazi

Thank you for bringing your service experience to our attention. Please accept our apology for the lack of feedback. We will investigate the matter and contact you on Monday morning with feedback.

Kind regards

Sanlam Client Relations

Sanlam
Sanlam's reply26 Mar 2018, 09:46
Official

Dear Ncebakazi

We could not trace your record. Can you please provide us with your Sanlam policy number.

Regards

Client Relations

Sanlam
Sanlam's reply27 Mar 2018, 15:27
Official

We have been informed that our Sanlam Sky department investigated the matter and provided you with feedback.

Kind Regards,

Client Relations