Sanlam refusing to release unallocated funds (terrible insurer, they really need to be investigated)

I wish I could give half a star or none at all. It's been a nightmare dealing with Sanlam and I regret getting an RA with them because my funds have been sitting unallocated for more than a year now. This means I haven't been getting any interest. It is clear that they made an error made but they haven't apologised, nor have they assisted me in getting those funds out (interest included) so I can move them to another provider. This is very distressing and on your end Sanlam, it is unprofessional, ********* and you have been acting in bad faith. One of your values as a company is to "empower ..." and yet you are actively disempowering me and being dishonest while you do that. I just want to leave Sanlam with what is mine. PLEASE!!!!!!