Sanlam Refusing to Pay Valid 2005 Policy My late father had a Channel Life policy (***4) issued in 2005, with premiums paid until June 2008—proving it was active when he passed away in May 2008

Sanlam Refusing to Pay Valid 2005 Policy My late father had a Channel Life policy (***4) issued in 2005, with premiums paid until June 2008—proving it was active when he passed away in May 2008. After Channel Life disappeared, Sanlam took over the book. In 2025, Sanlam first denied knowing the policy until I provided the acceptance letter, policy schedule (R900,000 cover) and bank deductions. They now refuse to pay, claiming it was “accidental only,” even though the letter clearly states “accidental / death benefit.” Their record-keeping failures caused a 17-year delay, not my family. This is unfair, misleading and against Treating Customers Fairly. I request Sanlam to release full records and pay the R900,000 benefit due.