Sanlam refuses to pay out my policy!!!!!

Sanlam has been giving me the runaround with regards to paying out my policy. I lodged a claim 13/6 and sent to ***, according to the claim form, including all required documents. 19/6 A response was sent to me from Mariana Prins saying she was unable to trace the member policy. I responded same day with all required info. Mariana then forwarded that to ***. I was cc'ed on that email. 01/07 I was cc'ed in an email from *** to ***, enquiring about feedback on the claim. Email was sent by Mzamo Mehlala (Claims Assistant). 03/07 I called Sanlam ***) for a follow-up, spoke to Lawrence, who could not find the documents at first but we resolved that and he then located the documents and asked that we send to ***. that was done. 03/07 Called Sanlam Enquiry to confirm email address *** because it was not provided before and I was confirming it, spoke to Ricardo who assisted with that. I sent the required docs to *** and ***. Response was received from Sanlam acnowledging the email (batch no: CLM***). *** then forwarded to livingbenefits/sickness/onemedicalplan @sanlam.co.za by Kate Taylor Adams. 04/07 Acknowledgement from *** (service no: ***). Also said they are attending to the claim with completion date of 17/07. 17/07 Called Sanlam Death Claims ***). Nomzamo answered and said its a case for livingbenefits ***). Qhawe answered and said it was a case for deathclaims. Finally, Qhawe transferred me to deathclaims and I was assisted by Audrey. She denied the claim docs until I told her the exact date the email was sent. She finally found the email and said she will foward to the assessing department and estimated Monday 22/07 for feedback.

I am utterly dissatisfied with the service I have received from Sanlam. Every follow-up is a dead-end and it feels like my claim has not been attended to at all. I need answers!!!!